S H I P P I N G  &  R E T U R N S  P O L I C Y

To return an item(s) firstly print the Returns Form, complete it and return it with your invoice and goods to:


Customer Returns

Office Afloat

Barton Marina


DE13 8DZ


Please clearly state on the returns form the reason for return and whether you require a refund or exchange.


If a full refund including the original delivery costs is required, we need to be informed 14 days after the receipt of the order. The order must then be returned to us within 14 days after we have been informed of the want to return, however you will be responsible for the cost of the return of the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within 14 days of receipt of the original order back to us.


The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.


You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.


Our returns policy does not affect your statutory rights.


If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible.


If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

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